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Questions to Ask a Vehicle Rental Service

If you are planning a trip around the East Coast of Australia, there are plenty of reputable car rental services situated in the capital. It just takes some time to look around and find a company offering the best deals. The following is a list of some questions you may find useful when speaking to a car rental representative.

What kind of insurance do they provide?

It is important to know what type of insurance the rental company will provide, for peace of mind you’ll want to know that the car is fully insured and can be taken out of state with no issues. If something happens while you are driving, you don’t want to find out afterwards that the insurance policy on the vehicle isn’t fully comprehensive, and you may be held liable for damages incurred. If you are searching for car rental in Sydney, remember to inquire about insurance before you set foot outside the garage with your new rental.

Do I get a free upgrade if the vehicle I reserved is unavailable?

If you’ve decided on renting an RV and you request a particular model, that vehicle should be available when you go to collect at your selected destination, if the rental company don’t have the vehicle you’ve requested on their premises, you should be informed of this before you go to collect the vehicle. If the vehicle is unavailable for hire, the company should at least offer an upgrade and provide a better model. It is a sign of excellent customer service and a real desire to retain clients.

What happens if I return the vehicle late?

This happens to many people, they get stuck in traffic or they decide they want to stay at a specific location for another night and enjoy the ambience, so most car rental agencies won’t have any issues with you extending the rental time even if you have signed a contract stating that it would be returned on a certain date. Try to avoid car or camper rentals who charge by the hour if you return the vehicle a little late. There should always be some leeway given for late arrivals, especially if it is within the hour.

How many drivers can operate the vehicle?

It is important to take note of the contract and ask questions before you sign any agreement. If you are planning on taking the vehicle on a long journey, you may want to have multiple drivers on the contract, so you can take turns driving while travelling. Some companies will increase the price of the rental if you have more than 1 driver, therefore it is important to check with the company beforehand.

There are numerous car rental companies up and down the East Coast of Australia offering deals on all kinds of vehicles from standard cars to recreational vehicles. As a customer, you should take some time to shop around and read through rental agreements before signing your name on any contract.

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